FIS — The Future of Core Banking

How might FIS inspire their customers with a vision of the future of banking?

Context
Core (centralized online real-time exchange) banking is a banking service provided by a group of networked bank branches where customers may access their bank account and perform basic transactions from any of the member branch offices. FIS, a leading “core provider,” brings to small institutions big-bank technologies, including emerging technology such as open-data platforms and on-demand services.

ROLES AND RESPONSIBILITIES

  • Creative Director leading team consisting of visual designer, interaction designer, and animator.

  • Client management and co-creation with key stakeholders.

  • Developed product vision narrative, wrote script and directed animation.

Prototyping a Future Product Narrative
The EVP of Strategic Product Integration partnered with frog to develop future-state product narratives that would inspire attendees at the annual client convention—FIS Connect. Leading a lean team of visual and interaction designers as well as an animator, we prototyped two customer narratives. Each customer journey highlighted emerging technology in consumer banking in order to establish FIS as a thought leader in the banking innovation space.

Working directly with an animator reduced time to production and QA churn

FIS representatives clicked through prototypes with supporting narratives at the convention to inspire attendees with a vision of emerging banking technology.

I organized art assets into storyboards for the animator

Authoring a Future Narrative + Presentation Guide
I worked with client stakeholders to develop storylines that highlighted emerging technology while remaining rooted in real-world scenarios that FIS’ client banks experience in their day-to-day operations. The scenario scripts also served as a guide for conference presenters to know how to tap through their tablet prototypes along with the scripted story narration.